Organizations of all sizes and across all industries are facing an unexpected set of challenges as they race to keep up with the accelerated pace of change in the way we work. Supporting employees has become increasingly important and, at the same time, more complex than ever before. With new hybrid office setups and distributed teams, companies are suddenly faced with a substantial portion of their workforces working from home and an increase in demand for support.

Luckily, there are tools that can fill the support gap brought about by the ‘new normal’ and improve employee productivity and efficiency. Knowledge bases (FAQs), self-service portals, and chatbots empower employees to self-serve when and where they need support.

The flexibility of employee self-service lends itself to nearly any department within an organization. Here are a few use cases that are especially relevant for companies who have transitioned to remote or hybrid work environments:

Though implementing a self-service support system for employees will pay off in terms of unified communication and consistency across your organization, they must be carefully selected and managed to reach their full potential.

Common barriers to self-service adoption include:

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Companies are being faced with the challenge of supporting employees remotely – many for the very first time – and should explore how an internal self-service support system may be able to help them do that.

Everything from new hire onboarding to office climate controls lends itself well to intelligent automated support. With options to connect your existing tools, the experience can be made intuitive for employees and won’t take long to set up.

Software solutions, like Roby , will integrate with Slack, Microsoft Teams, and building automation systems to help manage the flow of internal support tickets and automatically resolve repetitive requests within your current conversation channels.